Choosing treatments…
Our spa team will be pleased to advise you to ensure you choose treatments specifically suited to your special
needs. Treatments may be combined to make unique spa experiences.
When to arrive…
To enhance your spa experience, we encourage you to arrive 10 minutes prior to your treatment. This will allow
time for you to complete a consultation form and in some cases indulge yourself with one of our luxurious robes
and a pair of spa slippers. Leave your cares at the door and unwind in our calming, therapeutic and relaxed
Tranquillity lounge. Giving yourself time prior to your treatment will help to optimise the overall effect of your visit
to Stephanies® and completely re-balance your mind, body and spirit.
What happens if I am late...
Arriving late will simply limit the length of your treatment and therefore lessen your time spent with us.
Treatments will always finish as scheduled in order to not delay and inconvenience the next client.
What to wear…
On arrival our spa receptionist will greet you and ask you to complete a spa consultation form. For some of our
therapies you will be required to change into a spa robe and slippers and we will provide a personal locker for your
belongings. If your treatment does not require you to change please wear clothing that you are comfortable in.
Please leave your valuables at home as Stephanies® cannot take responsibility for belongings left unattended in
the spa.
Parking…
Complimentary parking is provided for all Stephanies® guests in the car park behind the spa or on either of the
side streets. If you decide not to drive, Stephanies® Urban Spa is conveniently located close to the ferry stop at the
river end of Oxford Street or the bus stops located along Oxford Street.
Medical conditions…
Please inform your spa receptionist and spa therapist of any health concerns that you may have when making your
booking and when completing your client card. Our expert therapists can correctly advise on special conditions.
Pregnancy….
We recommend that you wait until your second trimester to enjoy massage and body therapies and there will be
some spa therapies that you will not be able to experience during your pregnancy, however you can relax and
enjoy skin therapies and hand and foot therapies at any time during your pregnancy. Please inform reception upon
your time of booking regarding your pregnancy. We are happy to advise you on suitable treatments for you during
this special time.
Cancellation policy…
Cancellation or rescheduling of your appointment is free of charge if made 24 hours in advance. A credit card
number is required at the time of booking to secure your spa appointment. If you fail to show for your appointment
without notice to Stephanies®, the total treatment cost will be charged.
Rates and payment of spa services…
All rates and services are inclusive of GST and may be subject to change without notice.
The spa accepts cash and all major credit cards.
Privacy policy…
Our beautiful surroundings are designed for you to relax and enjoy quiet time out. We ask that you please respect
the peace and privacy of others by ensuring mobile phones are turned off and by using a lowered voice.
Spa cuisine…
With any of our treatments you can enjoy a fresh Spa Cuisine lunch. A delicious snack, lunch or dinner can be
easily organised for you. Please choose from our Spa Cuisine menu prior to your treatment. Stephanies® Urban
Spa support local Oxford Street businesses exclusively in our Spa Cuisine menu.
Group bookings…
Spa time is the perfect way to celebrate in style with friends or family. We are delighted to help you organise a
wonderful spa experience to suit your requirements.
Corporate spa escapes…
Spa escapes are just what your team members need. With a wide range of treatments and packages, Stephanies®
Gift Vouchers, Home Spa Products or Spa Escape Parties are the perfect way to reward your team members or to
simply say thank you.
Gift vouchers…
Give time out and wellbeing to your loved one. Stephanies® Gift Vouchers are unforgettable presents for friends,
family, and colleagues whatever the occasion. Beautifully presented they guarantee to impress and can be
customised to your needs with a selection of treatments and signature home spa products.
Conditions:
•Gift vouchers maybe redeemed at any Stephanies® Spa.
•Please bring your gift voucher with you on your visit to the spa.
•Expired gift vouchers will not be honoured.
•If you do not keep an appointment the gift voucher will become void.
•Gift vouchers are not redeemable in part or for cash.
•Gift vouchers are non refundable.
Stephanies® Spa Rewards…
Joining Stephanies® Spa Rewards program will entitle you to members’ only specials, bonus spa dollars to use
on any spa treatments at Stephanies®, sneak previews of new products and spa offers. Members also receive
invitations to VIP events, a monthly e-spa magazine and special offer mail-outs. Being a Stephanies® Spa Rewards
member you have private access to your own account online.
When you receive your card please remember to log on to our website www.stephanies.com.au click on rewards
link to change your card password to a personal password of your choice, please read and agree to our terms and
conditions, and don’t forget to bring your Spa Rewards card with you every time you visit Stephanies®.
Bridal showers…
Share some fun and pampering time with your wedding party. Escape together for a few hours or a full day. Enjoy
delicious spa cuisine and bring a bottle of your favourite bubbles to celebrate in style. We will happily design a
package to suit your budget.
Bridal memberships (‘I Do Spa’)…
We will provide you with all the essential beauty treatments. Attention to detail is the focus in these packages to
ensure you will be the most breathtaking bride ever. To prepare for your special day, please make a booking for
a complimentary consultation. Please collect our bridal brochure from the spa reception or log onto our website
www.stephanies.com.au.
